Once your order is received we will send a confirmation email which contains an ‘order tracking number’ and a link to the website of our nominated courier to enable you to track the status of your timbatree.
We aim to dispatch our trees, branches and paints as soon as practicably possible and in most instances (if we can make your wooden tree that day or it is in stock) this is within one working day. Any dates we specify for delivery of our products are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
There are different standard delivery rates for trees, personalised branches and paints. Delivery charges will be displayed on the order page before payment is requested. Delivery can be made to the majority of UK addresses excluding P.O. Boxes.
We have kept delivery simple and offer Standard UK delivery only. We keep our saw blades and wood bits sharp to endeavour to deliver your timbatree within 1-3 days starting from the day after your order is received.
If you have ordered personalised branches please allow 3-5 working days for delivery. These take a little more time to produce and are definitely worth the wait.
We can send our trees all over the world. And they love to be in new places enjoying celebrations with different cultures. In the workshop we love to see photos of where timbatrees travel to so if you have a moment please post them on our social media.
We can deliver to EU and Non-EU destinations. Please see below for country zones.
Customers ordering and receiving delivery outside of the EU zone must be aware that you may be incur import duties and taxes once your Goods reach their destination. Timbatree is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.
ZONE 2 Western Europe
Belgium, Denmark, France, Germany, Ireland, Luxemburg, Netherlands
ZONE 3 Europe
Austria, Finland, Gibralter, Greece, Italy, Monaco, Norway, Portugal, Spain, Sweden, Switzerland
ZONE 4 Rest Of Europe
Bulgaria, Cyprus,Czech Republic,Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovenia, Romania, Slovakia,
ZONE 5 Rest of the World
Australia, Brasil, Canada, Canary Islands, Hong Kong, Japan, Malaysia, New Zealand, Phillippines, Singapore, South Africa, USA.